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Routing Selections for 1800 and 1300 Numbers

1800 and 1300 figures are “virtual” numbers, in they usually are not tied to unique telephones in the similar way that landline and cell figures are best 1300 number.

In its place, you route these figures towards the “answer points” at which you desire them to ring, which include landlines, mobile telephones, VoIP traces, fax equipment, and simply call answering products and services.

Many businesses route their 1800 or 1300 selection to a single respond to position. But together with the highly-configurable routing solutions readily available, there may be a lot of more that you can do.

Time-based routing

Route phone calls to unique solution factors according to the time of working day.

For instance, calls is often routed into a company variety through the day, and afterwards to a Dwell Answering Company outside of regular enterprise hours. Nationwide businesses might also use time-based routing to extend help hours for his or her shoppers, by routing early morning phone calls to their east coastline places of work, and calls gained just after 5:00 p.m. EST for their Perth office environment.

Location-based routing

Phone calls may be routed according to the situation with the caller (determined by the amount from which the decision originated). This is certainly helpful for enterprises with many places of work or retailers, allowing for calls to generally be routed to your place of work or outlet nearest to the caller.

A nationwide business enterprise using an business office in every single point out can route calls on the regional condition business office (e.g. route all calls from Queensland on the Brisbane business and all phone calls from South Australia towards the Adelaide business office).
A business with many offices or shops, such as a franchise or chain, can route phone calls to individual outlets (correct all the way down to the phone trade stage) based on the caller’s locale.

Observe that phone calls originating from mobile phones, for which the originating locale cannot be established, might be routed to the unique “location unknown” solution place. If necessary, these calls can then be redirected towards the accurate quantity either manually by an operator or through an automatic IVR simply call forwarding system.

Condition-based routing

If your variety to which a contact is at first routed is occupied, not answering, or going through congestion, this selection forwards the decision to an alternate selection.

As an example, if no-one solutions the business office cellular phone just after “x” rings, the call is forwarded to some specified cellular selection. And if no-one answers the cell just after “x” rings, the decision is forwarded to your Stay Answering Company. As much as a few consecutive forwards is often specified for each reply stage.

Sharing-based routing

Share incoming phone calls concerning approximately 20 diverse response details (based upon a pre-set ratio). This can be a handy instrument to assist distribute phone calls, one example is to share prospective potential customers amongst the profits team, or that can help liberate customer care associates by distributing operate evenly.

Emergency-based routing

Inside the function of the unexpected emergency, this feature will allow enterprises to promptly implement their disaster plan and redirect incoming calls to pre-set solution points. By way of example, if an business is evacuated, calls can immediately be redirected to cell phones or possibly a Stay Answering Company.